Privacy Notice

What we collect

Your name, email address, phone number (optional), what your message is about (the category you choose), an optional subject and your message. We also record which page you sent it from, a short description of your browser, and a scrambled code made from your internet address. The code can't be turned back into the address; we never store the address itself.

Why

To read and answer your message, and to keep a record of the conversation. The scrambled code and browser description are used only to block spam and repeated submissions.

What we collect

Only the question you type. We don't ask for your name or email, and we don't store your internet address or anything else that identifies you with the question.

Why

So our team can answer it. Answers may be shared publicly, without saying who asked.

To stay anonymous, don't put your name or other personal details in the question itself.

What we collect

Your first name and surname, email address and phone number, how many people are coming, and any notes you add. For some visits we also ask for your child's name and the grade you are interested in. As with the contact form, we keep a scrambled code made from your internet address, never the address itself.

Why

To manage your booking: confirming it, sending reminders, telling you about changes and preparing for your visit. We don't add you to mailing lists because you booked. If you tick the separate SMS box when you book (or tell our staff yes), we also send these booking updates by text message through RepletoryReach, to your mobile number only; reply STOP to any text to stop them.

What we collect

Your email address and, if you choose to give them, your name and phone number.

Why

To send you our newsletters and school announcements, because you asked for them. Every email has an unsubscribe link, and you can unsubscribe at any time.

What we collect

We plan to offer booking updates, replies to your messages and school announcements on WhatsApp. It will always be your choice: we only send booking updates if you tick the separate WhatsApp box when you book (a booking never depends on it), and announcements only if you ask for them separately (for example by ticking the WhatsApp box when you subscribe, or sending JOIN and then YES). We use your phone number, your name, the details of your booking and the messages you exchange with us. Photos, voice notes and files you send stay with our messaging provider: our office staff can open them to answer you, but our own systems don't keep copies. Files we send you (such as a letter or a form) are stored with our messaging provider too. Voice notes you send us may be typed out by artificial intelligence (AI) through RepletoryReach so our staff can read them; the text is kept with your messages.

Why

To send you updates about your booking, answer your questions and, if you asked for them, send school announcements. Messages are sent through our WhatsApp messaging provider. You can stop them at any time by replying STOP, and turn them back on by replying START.

What we collect

We may add an assistant to this website that answers questions using information we have already published, such as our FAQs, events and admissions information. Its answers are written by artificial intelligence (AI) provided through RepletoryReach. It would not ask for personal information, and we ask you not to type any. If you do, we would remove phone numbers, email addresses and ID numbers before your question is sent or kept.

Why

To answer your questions quickly, any time of day. We would keep conversations for a short time (see How long we keep it) to improve the answers and prevent misuse.